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    Verismtm - foundation courseware Morris, helen

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    Artikelomschrijving

    • The Courseware package consist out of two publications, VeriSMTM - Foundation Courseware (ISBN: 978 94 0180 262 8) and VeriSMTM - A service management approach (ISBN: 978 94 018 263 5). This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics:
    • The Service Organization (Essentials)
    • Service culture (Essentials)
    • People and organizational structure (Essentials)
    • The VeriSMTM model (both)
    • Progressive practices (Plus)
    • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
      Taal: eng
      Aantal pagina's: 355
      Verschijningsdatum: 05-02-2018

    Specificaties

    MerkHAREN PUBLISHING VAN
    CategorieInformatica & management
    Tags 2200106292080 9789401802628
    EAN Code
    Per STUK:2200106292080
    Per STUK:9789401802628
    Artikelcode0010629208
    VerpakkingSTUK

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